Privacy Policy

Introduction

Clinica Skin Cambridge ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website co2cambridge.com and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book a consultation or treatment
• Complete our skin assessment questionnaire
• Contact us via phone, email, or WhatsApp
• Subscribe to our communications

This information may include:

• Name and contact details (email, phone number)
• Medical history relevant to treatments
• Photographs (before and after treatment images)
• Payment information

Automatically Collected Information

When you visit our website, we automatically collect certain information including:

• Device and browser information
• IP address and location data
• Pages visited and time spent on site
• Referring website information

How We Use Your Information

We use the information we collect to:

• Provide and manage your treatments and appointments
• Communicate with you about your bookings and care
• Send appointment reminders and follow-up information
• Process payments and maintain records
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal and regulatory requirements

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

Essential Cookies

Required for the website to function properly and cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies

We use Meta (Facebook) Pixel to measure advertising effectiveness and deliver relevant ads. You can opt out of interest-based advertising through your browser settings or the Digital Advertising Alliance opt-out page.

Third-Party Services

We use the following third-party services that may collect information:

• GoHighLevel: For appointment booking and customer management
• Meta (Facebook) Pixel: For advertising and analytics
• WhatsApp: For customer communication
• Vercel: For website hosting

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations
• Professional advisors (lawyers, accountants)
• Regulatory authorities when required by law

Your Rights (GDPR)

Under the UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restrict Processing: Request limitation of how we use your data
• Data Portability: Receive your data in a portable format
• Object: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with NHS guidelines.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: